Refund & Cancellation Policy

Truereports shall refund any amount deposited for the services in case tests are not performed/canceled within 24 hours of the booking date. We will credit the amount within the 15 days via RTGS / NEFT / Cheque or the payment gateway. However, any deposit collected for special Bimolecular and Radioactive Molecules specially ordered for a patient, needful deductions shall be done before refunding any such amounts. Please know our Policy is non-refundable for the advance amount for PET Scan Tests.

PET-CT Refund Policy:

The PET CT medicinal dose such as FDG/DOTA/PSMA is time-sensitive and deteriorates if you are late for your appointment. In case of a same-day cancellation, no-show or late-show – this amount will be forfeited. Please ensure to inform us at least a day prior to any impending cancellation, so that we could delay the procurement of the isotope for your consumption. Cancellation charges of Rs. 5000/- will be applicable in case of no-show, late-show or cancellation after 8 pm the day prior to PET Scan.


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